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Apprentice – 1st / 2nd Line Technical Support Engineer + Client Visits

Apr 09 in News

Contract: Apprentice – Fixed Term Full Time
Salary: TBC
Hours: Monday to Friday, 9.00-5.30 pm although flexibility is required
Location: Office based in Bracknell, Berkshire, but may need to travel to clients within the surrounding areas

Protect IT Solutions has delivered a high-quality professional IT service to clients for over 15 years, this has allowed us to grow to the well experienced and passionate team we are today. We pride ourselves on our high levels of customer service, ensuring we go that extra mile for all clients to ensure they experience the value add from our service delivery.

You will need:

  • A professional telephone and email manner when communicating with clients and partners
  • Excellent people skills for client visits, phone calls and remote support tickets
  • Update other team members on situations in a clear, concise and timely manner
  • The candidate will require a proactive working ethic and trust as may be left unsupervised
  • Daily feedback calls to the team for status updates
  • Sense of urgency, if asked to email / call customer to do so on instruction promptly
  • Productive attitude to work through tickets to clear your service queue
  • Self-motivated and able to look for new tasks if work load quiet

Essential experience:

  • 1st line support for desktop, laptop and server issues
  • PC and server hardware
  • MS Office and associated MS apps
  • Basic Networking experience (routers, firewalls, wireless access points)
  • MFP’s \ Printers – Networking
  • Mobile Devices (iPad, mobiles)
  • MS Windows Operating system experience (2000, XP, 7, 8, Win10)
  • Cloning and Imaging
  • Flexible and pro-active approach to identifying customer needs
  • Ordering and quoting of computer equipment
  • Remote access tools
  • Working within and to support onsite SLA’s
  • Office 365
  • Apple Mac Product Experience

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regression testing

Testing to ensuring changes to an IT system did not break any previously working functionality.

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