Fully Managed IT Infrastructure Support
The Benefits
Our agreements combine live network monitoring, proactive maintenance services and reactive day-to-day support services, all of which are focused on helping you run your business in the most efficient and secure way possible. With our maintenance agreements you get the assurance of our attention to detail across your entire IT provision and complete peace of mind as we take responsibility for all your IT needs.
- Management of cyber security
- Management of data protection
- 24/7 live network monitoring
- Minimal user disruption from IT issues
- Maximum uptime and increased productivity
- Routine site visits to assist user IT queries
- Routine server and network health checks
- Routine onsite IT check-in meetings
- Server OS Security Patching
- Virus Protection Updates
- Spyware, Adware issues
- Firewall Support and updates
- Remote monthly server maintenance
- Monthly Live Remote server monitoring
Why is Protec a perfect fit IT partner?
By working with Protec for your Managed IT Services solution, you are guaranteed:
- Over 30 years industry experience helping clients
- Real time network and server monitoring
- Automatic fault reporting to our help desk team
- Access to your tickets to review the progress
- Secure CRM / Documentation storage
- Remote responses delivered promptly and securely
- Fault preventing routine proactive maintenance runs
- Microsoft certified engineers
How our seemless on-boarding process works
Scoping and discovery
After an initial meeting to confirm your IT setup and support level requirements, Protec provides a bespoke maintenance agreement to ensure your IT is managed, protected and meets the businesses needs and roadmap.
Detailed IT audit
We perform a full audit of your entire IT estate along with your associated third-party IT providers and vendors to ensure we take care of managing all of your IT estate across hardware, software and cloud platforms.
Roll out of monitoring, remote support and security services
Our remote access, security and monitoring solutions are then planned and rolled out to business. Once complete your users can start benefiting from our exceptional support and maintenance services.