Maintenance Agreements

We build an SLA to suit your requirements.

After an initial meeting to confirm your IT setup and support level requirements, Protec provides a bespoke maintenance agreement to ensure your IT is managed, protected and meets the businesses needs. Our agreements combine live network monitoring, proactive maintenance services and reactive day-to-day support services, all of which are focused on helping you run your business in the most efficient and secure way possible.

Fixed-Price Fully Managed IT Infrastructure Support

The Benefits

With our maintenance agreements you get the assurance of our attention to detail across your entire IT provision and complete peace of mind as we take responsibility for all your IT infrastructure needs.

  •  Forecastable IT expenditure
  •  Management of cyber security
  •  Management of data protection
  •  24/7 live network monitoring
  •  Minimal user disruption from IT issues
  •  Maximum uptime and increased productivity
  •  Routine site visits to assist user IT queries
  •  Routine server and network health checks
  •  Routine onsite IT check-in meetings
  •  Server
    • Virus Protection
    • Updates
  •  Spyware, Adware issues
  •  Firewall (HW) Support \ Changes
  •  Creating \ Editing user accounts on server
  •  Remote monthly server maintenance
  •  Monthly Live Remote server monitoring

Why work with us?

By working with Protec for your Managed IT Services solution, you are guaranteed:

  • Real time network and server monitoring
  • Automatic fault reporting to our help desk team
  • Access to your tickets to review the progress
  • CRM / Documentation
  • Remote responses delivered promptly and securely
  • Fault preventing routine proactive maintenance runs
  • Microsoft certified engineers

Contact us on 01344 876 123 for more information and a no obligation quotation.