We build an SLA to suit your requirements.
After an initial meeting to confirm your IT setup and support level requirements, Protec provides a bespoke maintenance agreement to ensure your IT is managed, protected and meets the businesses needs. Our agreements combine live network monitoring, proactive maintenance services and reactive day-to-day support services, all of which are focused on helping you run your business in the most efficient and secure way possible.
Fixed-Price Fully Managed IT Infrastructure Support
The Benefits
With our maintenance agreements you get the assurance of our attention to detail across your entire IT provision and complete peace of mind as we take responsibility for all your IT infrastructure needs.
- Forecastable IT expenditure
- Management of cyber security
- Management of data protection
- 24/7 live network monitoring
- Minimal user disruption from IT issues
- Maximum uptime and increased productivity
- Routine site visits to assist user IT queries
- Routine server and network health checks
- Routine onsite IT check-in meetings
- Server
- Virus Protection
- Updates
- Spyware, Adware issues
- Firewall (HW) Support \ Changes
- Creating \ Editing user accounts on server
- Remote monthly server maintenance
- Monthly Live Remote server monitoring