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Web Trends – Outsourced helpdesk

Dec 14 in Case study

The Project Web Trends Assigned to Us Webtrends have an EMEA office in Staines with approximately 20 PC’s and 40 laptops running in an windows server environment. With the company head quarters and the main IT department located in the US they had an issue delivering onsite 1st and 2nd line support. What we did

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Technical glossary

video conferencing

Use of video cameras and microphones to conduct a conversation over a network.

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